Chelsea Plumbing & Heating


Chelsea Plumbing and Heating are a fast-turnover plumbers’ merchant in London. The business had been run the same way for a very long time when Stewart inherited the business, so they approached me for some advice.

The Challenge:

  • Entire operation paper based
  • No electronic records for “Making Tax Digital”
  • Bags of paper receipts
  • No clear picture of sales and costs
  • Systems/processes needed urgent review

The Strategy:

I put Xero in place, as well as Vend (a point of sale solution). I also installed new PCs and technology in the shop. The roll out went smoothly with all staff able to operate the new technology. Most of the paper needed to run the business was eliminated.

The Result:

The team are relieved that they are now compliant with Making Tax Digital. Now that Xero is in place, they are enjoying a robust digital accounting system which gives them their sales and expenses at the touch of a button.

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